77abc Privacy Policy
At 77abc, protecting your personal information is our top priority. In this policy, we clearly explain what information is collected, why it is collected, and how it is stored and used.
Table of Contents
1. Introduction and Applicability
77abc is an online gaming and sports betting platform that provides services to users based in Bangladesh. This Privacy Policy applies to the 77abc website, mobile app, and all related services.
By creating an account or using the services of 77abc, the user is considered to have agreed to the terms described in this policy. It is therefore important to read this policy carefully before creating an account. Reading this policy together with the Terms and Conditions will give the user a complete understanding of the platform.
This policy has been prepared in accordance with the applicable data protection regulations and Digital Security Act of Bangladesh. We are committed to keeping user information confidential and will not deviate from this commitment under any circumstances.
2. Scope of Data Collection
77abc collects only the information that is necessary. We do not collect unnecessary or excessive data. The types of information collected are detailed below.
2.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — users under 21 cannot create an account)
- National ID number or passport number (for identity verification)
- Email address
- Mobile number
2.2 Financial Information
- Records of deposit and withdrawal transactions
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
- Transaction amount and time
2.3 Technical Information
- IP address and device type
- Browser version and operating system
- Login time, location, and device ID
- Time spent on the website and navigation patterns
2.4 Gaming Activity Information
- Betting and gaming history
- Records of wins and losses
- Details of bonus and promotion usage
- Session duration
3. Methods of Data Collection
77abc collects user information in the following ways:
- Directly provided information: Information given by the user during registration, login, deposit, withdrawal, or support requests.
- Automatically collected information: Technical data collected through cookies, log files, and tracking technologies while using the platform.
- Identity verification process: A copy of the national ID or passport may be collected to complete account verification (KYC).
- Third-party sources: Necessary information may be collected from payment processors (such as bKash, Nagad) or fraud prevention agencies.
4. Purpose of Data Use
77abc uses collected information only for the following purposes:
- Account management: To handle registration, login, password recovery, and account security.
- Identity verification: To confirm the user's age and identity, which is essential for compliance with the 21+ age requirement.
- Financial transactions: To process deposits and withdrawals and to maintain transaction records.
- Customer support: To resolve user issues via live chat and email.
- Fraud prevention: To detect suspicious activity and maintain platform security.
- Service improvement: To analyse user experience and improve the quality of the platform.
- Legal obligations: To retain information required for compliance with applicable laws and regulations.
5. Data Storage and Security
77abc uses industry-standard security technologies to keep user information secure. Our security framework includes the following measures:
- SSL Encryption: All data transmitted on the website is encrypted using SSL (Secure Sockets Layer) technology.
- Encrypted database: All stored information is kept in an encrypted database with no unauthorised access.
- Access control: Only authorised personnel can access specific data, and a log is kept of every access.
- Regular security audits: Security audits are conducted regularly to identify potential vulnerabilities.
- Two-factor authentication: OTP-based two-factor authentication is used when accessing an account.
5.1 Data Retention Period
To meet legal requirements and prevent fraud, 77abc retains data for a specified period even after an account is closed or deactivated. Once this period has passed, the data is securely deleted.
5.2 Response to a Data Breach
In the event of a data breach, 77abc will promptly notify affected users and take the necessary steps to resolve the issue. Protecting user interests is always our first responsibility.
6. Sharing Data with Third Parties
77abc follows a strict policy on sharing data with third parties. We do not share any data except in the circumstances listed below:
6.1 Payment Service Providers
Necessary transaction information is shared with payment service providers (such as bKash, Nagad, Rocket, Upay) to process deposits and withdrawals. These third parties are governed by their own privacy policies.
6.2 Technology and Gaming Partners
Various technology partners (such as software providers and cloud service providers) may have limited access to data for platform operations, but they are contractually bound to keep this information confidential.
6.3 Legal Authorities
77abc is legally required to provide information to the relevant authorities in accordance with applicable laws or court orders in Bangladesh. In such cases, we provide only the specific information that is required.
6.4 Fraud Prevention Agencies
Limited information may be shared with specialised agencies for the prevention of money laundering or fraud, which is necessary to protect the interests of the entire user community.
7. Cookies and Tracking Technologies
77abc uses cookies and similar technologies to run the website smoothly and to improve user experience.
7.1 Types of Cookies
- Essential cookies: These cookies are necessary to keep login sessions active and to run the core functions of the platform. They cannot be disabled.
- Functional cookies: Used to remember user preferences (language, theme).
- Analytical cookies: Used to collect website visit statistics, which helps improve the quality of the service.
7.2 Cookie Control
Users can control or delete cookies from their browser settings. However, disabling essential cookies will limit some functions of the platform.
8. Protection of Minors
All gaming and betting activities on 77abc are for users aged 21 and above only. We do not knowingly collect information from anyone under 21. If information from a minor is found in our system by mistake, it will be deleted as soon as it is discovered and the associated account will be closed.
Our detailed guidelines on Responsible Gaming describe in full what steps can be taken to protect minors.
9. User Rights
77abc believes every user should have full control over their own information. To that end, we ensure the following rights:
9.1 Right to Access Information
Users can view and review the information in their account at any time. For additional information, the support team can be contacted.
9.2 Right to Correct Information
If there is any error in the stored information, the user can request a correction. The correction will be made within a reasonable time after the request is received.
9.3 Right to Delete Information
After an account is closed, a request can be made to delete information that is no longer needed beyond legal obligations. However, retaining financial records and identity verification information for a specified period is a legal requirement.
9.4 Right to Object to Processing
Users can object to their information being used for any purpose other than service improvement. Such objections will be honoured if they are reasonable.
10. Policy Changes
77abc reserves the right to change or update this Privacy Policy as needed. Users will be notified of significant changes by email or through a notice on the platform.
If a user continues to use the platform after any changes, they will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly. This Privacy Policy is consistent with the core values and commitments of 77abc described on the About Us page.
The date on which the revised policy takes effect will be clearly stated in the "Last Updated" section at the top of this page.
11. Contact
If you have any questions or concerns about this Privacy Policy, please contact the 77abc support team through the following:
- Live Chat: Directly via live chat on the website — support is available 24 hours a day, 7 days a week in Bengali and English.
- Email: [email protected]
Our support team will get back to you as soon as possible. We treat all privacy-related matters with the highest importance.